Customer Care
Shipping Every order ships free, worldwide. No minimum, no threshold.
Orders are carefully prepared and dispatched within 1–3 business days. Once your order leaves us, delivery typically takes:
- United Kingdom — 3–5 business days
- United States — 5–8 business days
- Rest of world — 6–10 business days
You'll receive a tracking link by email as soon as your order is on its way. If you need it sooner, reach us at support@valeroaofficial.com and we'll check on it for you.
Returns We accept returns within 14 days of delivery. Items must be unworn and in original condition. Email us at support@valeroaofficial.com to start a return and we'll guide you through it.
Sizing Our pieces run true to size. If you're between sizes, we recommend sizing up for a more relaxed fit. Each product page includes specific sizing notes.
Order tracking Once your order ships, you'll receive a tracking email within 1–2 business days. You can also track your order in real time at Track Your Order If you have any issues, email us and we'll look into it straight away.
Contact us Email: support@valeroaofficial.com We reply within 24 hours, Monday to Friday.